Privacy Policy
1st June 2022
Thank you for visiting our website https://signdesk.com/en-us/.
The
terms; “We/Us/Our/Company/Desk Nine ” individually and collectively refer to Signdesk, owned by Desk
Nine Inc
having its registered office at 9414 Trenton Ln N, Maple Grove MN - 55369, USA and the terms
“You/Your/Yourself”
refer to the users/members under the SaaS Agreement. This privacy policy(“Privacy Policy”) describes our
procedures and policies regarding the collection, processing, and disclosure of your information whilst
using
our Website and Services.If you disagree with any of the terms of this privacy policy, please
discontinue the
use of our services immediately
This Privacy Policy is an electronic contract in the form of an electronic record formed under the US
Laws,
and
the rules made thereunder and the amended provisions pertaining to electronic documents/records in
various
statutes as amended from time to time. The privacy policy comply with General Data Protection Regulation
(“GDPR”) as applicable for Euporen Data subjects and the California Consumer Privacy Act of 2018
(“CCPA”) or
any
other applicable privacy law all as amended from time to time. This Privacy Policy applies to all such
information collected and used by our Website. This Privacy Policy applies to all individuals and
entities who
chose to access our Website or use our Product . If you are a resident of the State of California,
kindly
visit
the given link. CCPA Privacy
Notices
At DeskNine, we value your Privacy. This Policy sets out what information we collect and how we use the
information from our customers and other individuals, including you, while you are using our services as
our
web
client or as our professional client. DeskNine act as a Data Processor for the data that we collect
while You
using our Product and Your data shall be governed by the agreement with Your Data Controller and
DeskNine.
-
What Information do we collect?
Direct Collection
We collect any information that you provide to us directly -
- while you register with our Website;
- when you choose to create or modify your information,
- when you request our services, contact our support team, or otherwise communicate with us.
All such
information will be stored in our database and shall be processed in accordance with the
purposes
listed herein. We collect information when you express an interest in obtaining information
about us
or our products and services. The personal information collected by us depends on the
context of
your interactions and the choices you make.
- The information we collect may include name, email, phone number, postal address, identity
card
information, identity proof details, profile picture, payment method, items requested (for
services), delivery notes, location details and geolocation.
Information We collect through Your Use of Our Services
- When you use our Services, we collect information about you in the following general
categories:
-
Personal Information:
- We collect personal information that you voluntarily provide to us upon
registration
and through the usage of our Services and any other information you may
provide to
us whilst accessing our Services. It shall include your name, age, address,
mobile
number, contact information, identity card information, identity documents,
age and
other details related to the product and its usage.
-
Company Information:
- Depending on the package you opt for, we would collect any such information
deemed
essential for rendering the services. These shall include Name of the
company,
Officers, Registered Office, Contact Person, Authorized Representative
Details,
Contact details, Industry of the company, Director/Partner information,
Capital
Information, and Business details.
-
Location Information:
-
When you use our Services, we may collect and process information about your
actual
location. We use various technologies to determine your location which
includes IP
Address, Global positioning system, and other sensors. The data is collected
only
when you use our Website or only in instances where location details are
instrumental for the purposes involved. You can choose to not provide such
data
otherwise by the settings available to you. However, for certain services,
location
data is mandatory for processing the data.
-
Transaction Information:
-
We may collect data necessary to process your transaction whilst using our
services
or subscriptions and these shall include the type of service requested, date
and
time the service was provided, amount charged, account details, and any
other detail
related to the transaction.
-
Usage and Preference information:
-
We collect information about how our visitors access or interact with the
Website,
the services opted for, the preferences and the settings opted for. We may
use
cookies, pixel tags or any other similar technology to collect certain data
such as
device or usage information, including country, location, IP address,
browser,
operating system, device name, referring URLs, hardware model, software and
file
names and versions, preferred language, unique device identifier,
advertising
identifier, serial number, device motion information, and mobile network
information. This information is primarily required to maintain efficient
security
and help us to improve user experience and future performance.
-
Log Information:
-
When you interact with the Services, we collect server logs, which may
include
information like device IP address, access dates and timings, device
features, pages
viewed, system crashes and other system activity, type of browser, and
third-party
site or service you were using before interacting with our Services.
-
Payment Information:
-
When you subscribe to our service or make payment for the services availed
using a
third party payment service provider integrated with our Product.
-
Product-wise Information collected
-
Electronic Signature
-
We collect the following details for Electronic Signature
-
Name
-
Email Address
-
Address
-
Information such as name, email address, and phone numbers of the secondary
signatory or related parties
-
Contract Life Cycle Management
-
The Data collected while using Contract Life Cycle Management shall depend on the
Customer
Data Controller you have appointed . However the information collected shall include
-
Name
-
Address
-
Commercial details of the contract
-
Bank Details or such payment details
-
Terms of the contract or the document that is being used in the tool (and
other meta
data related to the agreements and the parties)
-
Why do we collect such information?
We use the information we gather for the following purposes:
-
To facilitate account creation, authentication, billing, account management, and other
administrative matters;
-
Perform internal operations such as the prevention of fraud and abuse of our Services;
troubleshoot
software bugs and operational problems, data analytics, testing, research, and to monitor
and
analyze usage and activity trends;
-
Send you information about our products, services, promotional mailers, news, and events of
Signdesk
and other companies where permissible and according to local applicable laws and to process
contest,
sweepstake or promotional entries and fulfill any related awards;
-
We collect information from you when you use our platform for which a Service Agreement was
executed;
-
Personalization and improvement of Services, so as to recommend features, content,
connections,
referrals, promotions, surveys, and advertisements.
-
Sharing of Information
- The information that you provide to us may be shared as per the terms in this Privacy Policy
or as
informed at the time of collecting such information, including as follows:
- We only share Personal Information with third-parties in the following limited
circumstances:
- The services we provide are in conjunction with third-party service providers who are
authorized by
appropriate regulatory bodies and we are bound by such applicable terms. We have a good
faith belief
that access, usage, preservation or disclosure of such information is reasonably necessary
to -
- Comply with all applicable laws, regulations, legal processes, including but not
limited to
the rules and regulations as laid down by the Service Providers and the Regulators.
- Comply with any governmental request including enforcement or in response to a court
order.
- Detect, prevent, or otherwise address fraud, technical or security issues.
- Enforce applicable Terms of Use, including investigation of potential violations
thereof, or
- Protect ourselves against third-party claims.
- With any law enforcement agencies in case of any issues.
- With DeskNine subsidiaries and affiliated entities that provide services or conduct data
processing
on our behalf, or for data centralization and/or logistics purposes;
- With vendors, consultants, marketing partners, and other service providers who require
access to
such information to carry out work on our behalf;
- With law enforcement officials, government authorities, or other third parties if we believe
your
actions are inconsistent with our User agreements, Terms of Service, or policies, or to
protect the
rights, property, or safety of the Product or its users
- In connection with, or during negotiations of, any merger, sale of company assets,
consolidation or
restructuring, financing, or acquisition of all or a portion of our business by or into
another
company;
- If we otherwise notify you and you consent to the sharing; and
- In an aggregated and/or anonymized form which cannot reasonably be used to identify
you.
-
Information Security
- We will take reasonable administrative, technical, physical, and organizational measures to
prevent
the loss, misuse or theft, destruction, alteration, disclosure, or any unauthorized access.
All
personal information shall be stored in our secure database. We always strive to implement
the best
available industry practices. However, despite our stern measures focused on securing your
information, no electronic transmission over the internet or information storage technology
can be
guaranteed to provide 100% security to any User, thereby we cannot guarantee that hackers,
cybercriminals or any unauthorized third parties will not be able to bypass and steal any
such
information. You hereby provide your consent and agree that you would access our Services
within a
secure environment and in no event shall we be held liable. You are responsible for all such
Personal Information you choose to submit in these cases.
- You are solely responsible for maintaining the confidentiality of your account and
passwords,
restricting access to your computer, using updated software, antiviruses, and you agree to
accept
responsibility for all activities that occur under your account credentials.
-
Analytics and advertising services
-
We may engage certain service providers or platforms to provide audience measurement and
analytics
for us with a view to advertising on our behalf. This helps us to better track and report on
the
performance of these advertisements.
-
Cookies and other technologies
-
We use LocalStorage and SessionStorage to identify your device when you visit or use our
Website, as
well as when you visit other online sites and services. These are deployed to collect
non-identifiable information and help us enhance and improve our services.
-
The cookies we use have been listed below:
| Cookie |
Purpose |
| Google Analytics |
Website Improvement |
| Google Ads campaign |
Product Promotion |
| Linkedin Sales Navigator |
Product Promotion |
| Website Statistics |
Website Usage Analytics |
| Snov.io |
Email Marketing |
| Lusha |
Product Marketing |
-
You may control the effect of cookies through your browser settings; however, certain
features may
not work efficiently if cookies are disabled. We use web beacons or other technologies in
addition
to our cookies to enhance our service on our Website. An unidentifiable notice of a
visitor’s visit
to a page on SignDesk.com/en-us site is generated and recorded, which may be processed by us
or by
our suppliers.
-
You may choose to disable some of these features through your web browser’s or mobile
device’s
settings, but web beacons and other technologies will still be able to detect visits to
pages. The
notices they generate are disregarded and cannot be associated with other non-identifiable
cookie
information.
-
Account Information
-
You may correct your account information at any time by logging into your online account as
per our
agreement with Your Data Controller . If you are individual user and wish to cancel your
association with DeskNine and seek the deletion of your personal information please contact
your
Data Controller. This shall be subject to certain exceptions and provisions provided by law.
We
shall also retain your account during instances of defaulted payments or fraud from your end
and you
would be expected to resolve these issues before requesting deletion.
-
Data Retention
-
DeskNine will hold and process data only as long as it is necessary and as per the
instructions of
its customer or as required by law or regulatory obligations.
-
Data Processor
-
DeskNine will receive certain personal information necessary for the provision of services
as per
the mandate of the user. DeskNine is the processor of such information whereas the Clients
are the
controllers of the data.
-
Data Controller
-
We are the controllers of the information we collect through our website/application
directly, and
such data is processed fairly and reasonably, respecting the privacy of the data principal.
In cases
where you are approaching us through a third party(Our Clients), in those cases, our clients
are the
Data Controller and any rights regarding your data would be as per their privacy policy.
-
Your Data Protection rights
In case we are the Data Controllers
-
Users have the right to access, rectify, delete, seek transfer of data, and restrict
continuing
disclosure of their data if it is no longer necessary or consent is withdrawn.
-
We always value our users and adopt stern measures to protect the rights of our users, we
ensure we
take into account all the required physical, technical and jurisdictional regulations.
-
We will value every request we receive regarding access, correction, and deletion of data in
accordance with law and subject to exceptions thereunder.
In case we are Data Processors
-
In case You want to access, rectify, delete, seek transfer of data, and restrict continuing
disclosure of the data with us , You may have to contact your Data Controllers and as per
the
instructions from Your data controller and as per the governing contract we shall consider
your
request.
Right to Lodge Complaint with Supervisory Authority
-
Subject to applicable law, you also have the right to
-
restrict our use of Other Information that constitutes your Personal Data and
-
lodge a complaint with your local data protection authority.
-
Data Transfer
Your Data that is available with us may be transferred or Processed or stored in jurisdictions
outside USA
, which may have different data protection laws. DeskNine shall take all responsible measures to
safeguard the data as per applicable laws and as per GDPR
-
Promotional Communications
-
You can opt out of email marketing by following the instructions in those messages. However,
despite
opting out from promotional mailers, we may still send you transactional communications
related to
your account or about services you have requested for or any ongoing communication related
to
business.
-
Updates to this Privacy Policy
-
We reserve the right to update this Privacy Policy from time to time, with or without
advance
notice, and the updated version shall bear the date on which it is updated and shall be
effective
immediately. We urge our Users to frequently review this Privacy Policy, and by your
continued use
of our Website, your consent to the terms of the updated Policy is implied.
-
In case of concerns regarding any updates to our policies, you can contact us at the details
provided in Grievance Officer.
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Compliance
-
While we may retain any correspondence sent by You, we do not intend to collect or save any
information from minors/children below 18 years of age. The website is not intended for
users who
are not competent to contract under the provisions of the Contract Act. We reserve the right
to
remove, edit, delete, refuse service, terminate accounts or cancel plans or orders at our
sole
discretion. We collect and process your personal information in accordance with the
applicable laws.
-
Grievance Office
-
If you have any issues or grievances in relation to the processing of your personal
information
under this Policy or any terms of use of Signdesk.com/en-us, please contact the following
-
Email : privacy@signdesk.com
-
The Grievance Officer shall address the grievances within a period of one month from the
date of
receipt of the grievance.