Frequently Asked Questions

Need a little more clarity on our products? Read through the FAQs below and clear all your doubts.

What services does SignDesk offer?

SignDesk offers to transform disconnected individual processes into seamless procedures through its business workflow automation solution. The website offers a complete, comprehensive application which houses 3 solutions i.e. Digital Stamping, eSign workflow, and eMandate. These three solutions are made available in three plans – stamp.it, ink.it, and link.it. Head over to the “ Product Overview” page to know more about each product’s features.

What is document workflow?

A document workflow solution is a system that is used to produce, track, edit, manage and store documents that are associated with a business process. All businesses involve huge amounts of documentation and paperwork which can be eliminated by going paperless with a documentation workflow solution.

What is Digitised Stamping?

Digitised Stamping or Digital Stamping is a unique offering provided as part of stamp.it, through which you can avail Digitised Stamp Papers. SignDesk captures all the details required to generate a Digitised Stamp Paper (also known as Stamp Paper generation parameters) beforehand and attaches the Stamp Paper to the document. After that, it proceeds to invite the parties to electronically sign the thus generated document.

How is Digitised Stamping different from eStamp?

eStamp is an offering of the Stock Holding Corporation of India Ltd. (SHCIL) and is restricted to only the states wherein SHCIL operates. Digitised Stamping encompasses eStamp as well, in the states wherein the SHCIL operates.

What is stamp.it?

stamp.it is one of the three plans offered by SignDesk which enables solutions for online payment of Stamp Duty and make eSignatures. Digitally stamp documents, eSign documents, and invite parties to eSign documents from anywhere, at any time.

What is eSign?

eSign is the abbreviation of electronic signature. eSign facilitates a person to electronically sign a document using their email ID and phone number. SignDesk is an eSign Application Service Provider (ASP) that facilitates people to sign documents electronically by triggering an OTP which is sent to the signer’s email ID and phone number. SignDesk also provides a Dongle-based Digital Signature solution that makes use of Digital Signature Certificates (DSC).

What is a USB Token based Signature?

The USB Token based Signature requires a Digital Signature Certificate (DSC) which is embedded in it. It can be accessed through a computer to sign documents electronically and in bulk. The Dongle based signature solution makes use of PKI (Public Key Infrastructure) to create signatures.

What is ink.it?

ink.it is one of the three plans offered by SignDesk which enables you to make electronic signatures and invite parties to electronically sign documents from anywhere, at any time. It also includes the USB token-based signature solution which allows you to bulk sign documents.

Is eSign legally valid?

Yes, eSign is legally valid and is recognised by the Government of India for most documents. As per the Information Technology Act, 2000, eSign is recognised and is as legally binding as a handwritten signature for most documents. The documents that cannot be signed using eSign are mentioned under the below question. The IT Act 2000 acknowledges the eSignature and Dongle based Digital Signature Certificate (DSC). SignDesk provides both services.

Where can eSign NOT be used?

An eSign can be used as a safer alternative to a physical signature in almost every transaction with exception to the following
  • A negotiable instrument as defined in section 13 of the Negotiable Instruments Act, 1881
  • A power-of-attorney as defined in section 1A of the Powers-of-Attorney Act, 1882
  • A trust as defined in section 3 of the Indian Trusts Act, 1882
  • A will as defined in clause (h) of section 2 of the Indian Succession Act, 1925, including any other testamentary disposition by whatever name called
  • Any contract for the sale or conveyance of immovable property or any interest in such property
  • Any such class of documents or transactions as may be notified by the Central Government in the Official Gazette

Who can use eSign?

Any person with an email ID and a phone number can use eSign. The person has to be 18 years old to make a valid signature unless acceptable otherwise in a special scenario.

How can a company/organisation make signatures using eSign?

When it comes to a company or an organisation, a person who is authorised by the company/organisation can electronically sign a document using eSign. In order to become an authorised person, the company needs to pass a board resolution permitting the person to sign documents on its behalf. It is required that the board resolution must be documented and the person must consent to sign the document on behalf of the company.

What does an eSignature look like?


Can I eSign from a smartphone?

Yes, you can eSign using a smartphone. You can eSign from any device as long as you can access the invitation to sign the document.

How can eSign benefit companies/organisations?

eSign benefits companies/organisations in the following ways
  • Saves time and operating costs
  • Avoids forgery and fraudulent practices
  • Secures the transaction against any imaginable conflict/danger
  • Helps to save paper which in turn saves the environment
  • Provides massive convenience as documents can be accessed remotely

If you still have any unresolved questions,

write to us at support@signdesk.com and we will be happy to clear them for you.