In today’s digital-first world, ensuring secure and reliable identity verification has become a top concern for businesses, especially as document fraud and impersonation attempts are on the rise. Traditional verification methods are often inadequate for identity spoofing, heightening the risk to sensitive data.

To combat these challenges, SignDesk introduces Facematch—an innovative eSign feature that leverages cutting-edge biometric verification technology to elevate the security and authenticity of electronic signatures. By leveraging advanced facial recognition, Facematch ensures real-time verification of the signer’s identity, providing a seamless and secure digital signing experience.

In this article, we’ll explore how FaceMatch optimizes identity verification. It is an essential tool for businesses seeking to secure their digital workflows.

What is Facematch?

Facematch is an AI-powered facial recognition feature integrated into SignDesk’s eSigning platform. It is designed to authenticate signers’ identities during document signing. This feature operates by matching the signer’s face image captured in real-time with a pre-uploaded photo/ID document provided by the document initiator, ensuring the legitimacy of the signature process.

How Does SignDesk’s Facematch Work?

To configure Facematch for your organization, you must integrate this feature into your workflows, enable it in backend settings, and set a threshold percentage for identity matching. This threshold defines the required similarity score between a live photo and an ID image to confirm a match, balancing security with user accessibility.

Enable Capture Signer Image While Adding a Stakeholder

The process is simple: Users are prompted to take a live selfie once they initiate a signing request. The selfie is then compared against their government-issued photo ID or another reference image stored in the system. This comparison is done instantaneously using AI-driven algorithms that assess vital facial features, ensuring high accuracy.

  1. Log In: Log in to the SignDesk portal using the provided credentials. The initiator can enable the Facematch toggle in the eSigning workflow while adding stakeholders. 
  2. Upload: Upload an image of the signer from the local file. The image can be a passport-size, ID, or any picture where the signer’s face is visible (less than 3 MB and in JPEG & PNG format only).
  3. Capture Signer Image: Enable Capture signer image during the stakeholder addition process.
  4. Facematch Option: The form will expand, and the user can upload the signer image.
  5. Upload Photo/ID Proof: The client will upload the photo or ID of the signer, and SignDesk will send the image to the AI/ML API to check whether it is proper and contains the person’s image.
  6. Stakeholder Addition: If the image is found to be proper, the initiator will add the stakeholder to the document.
  7. Send Document for Signing: The initiator will send the document for signing.

Signer’s Face Capture During Signing

Capture and Match

  • During the signing journey, the system captures the signer’s face. The system sends the image to the AI/ML API, which matches it with the pre-uploaded photo and generates a Facematch percentage.

Verification Outcome

  • Successful Verification: The signer can sign the document if the Facematch percentage exceeds the organization’s acceptance threshold.
  • Failed Verification: If the Facematch percentage is below the acceptance threshold, the signer is prevented from signing the document.

Facematch Guidelines to the Signers

Signers are guided through the following instructions for a smooth capture process:

  • Ensure a clean background and clear visibility of your face.
  • Stay within the frame until the capture is complete.
  • A liveness check may occur (if enabled), so please maintain a natural expression during capture.
  • Ensure stable internet connectivity.
  • Keep Your photo and ID ready.
  • Contact SignDesk support for technical issues.

Once the identity is confirmed, the user can sign the document, ensuring no fraudulent activity occurs. Below, we’ve showcased the functionalities of Facematch, which makes it an ideal tool for organizations looking to enhance security without adding friction to the user experience.

Key Features of Facematch

By combining advanced facial recognition and identity verification technology, Facematch enables businesses to achieve higher confidence and compliance in their workflows. Below are the standout features that make Facematch a powerful tool for secure and efficient eSigning.

Advanced Facial Recognition Technology

FaceMatch leverages state-of-the-art facial recognition algorithms that accurately map users’ facial features. The captured image will be matched with the initiator-provided image, verifying that the designated individual is signing the document.

Real-Time Identity Verification

FaceMatch provides real-time verification, ensuring that users are authenticated instantly. This is particularly beneficial for high-stakes digital transactions that require immediate execution, such as loan agreements, contracts, or account openings.

User-Friendly Interface

FaceMatch offers a simple and intuitive user interface. Users are guided through the verification process step by step, ensuring a smooth and stress-free experience, even for those unfamiliar with digital identity verification.

Liveness Check Integration

FaceMatch can operate alongside a liveness check, adding an extra layer of security by confirming the signer is present and active during the capture process.

Applicability

Facematch can be seamlessly integrated with multiple signature methods, including:

  1. Electronic
  2. Email OTP
  3. Mobile OTP
  4. Google SSO
  5. Electronic – Without OTP
  6. Aadhaar Sign
  7. VBEC

Facematch combines security and simplicity, making it versatile for various signing processes and ensuring secure, user-friendly verification for every transaction. Check out what benefits your organization can avail from using the Facematch feature.

Benefits of Using Facematch

Facematch is a powerful feature within SignDesk’s eSigning platform that significantly improves digital transactions’ security, compliance, and efficiency. Here’s a closer look at the key benefits it brings to the document signing process:

Enhanced Security for Digital Transactions

  • Facematch uses AI-powered facial recognition and biometric verification to ensure that only the document’s intended recipient can sign documents. This verification layer reduces the risk of unauthorized access to sensitive information and fraud, offering businesses and users confidence in the legitimacy of every transaction.

Increased Trust and Compliance

  • Facematch aligns with compliance standards for identity verification, making it particularly useful in finance, banking, insurance, and other regulated industries. Facematch helps businesses meet stringent identity verification requirements while building trust with clients. By integrating Facematch into your eSignature process, you comply with legal standards and foster greater confidence among stakeholders that transactions are secure.

Streamlined Signing Process

  • Traditional identity verification methods often require manual intervention or extensive documentation. Facematch, integrated into the eSigning workflow, automates the eSigning process, saving time and reducing the steps in signing documents. Signers can verify their identities in real time without interrupting the document flow, making the signing process faster and more user-friendly. Businesses can handle larger volumes of digital transactions without compromising security or efficiency.

Efficiency & Productivity

  • Facematch saves valuable time and resources by automating the identity verification step. When the face doesn’t match, the eSigning process is instantly blocked, allowing organizations to address verification issues without delay. Automating identity verification means fewer manual reviews, enabling team members to focus on more critical tasks and reducing overhead costs.

Integrated Solution

  • FaceMatch provides a built-in, end-to-end verification process that negates the need for external identity verification tools. This integration simplifies the signing workflow, keeping all tasks within the SignDesk platform, which streamlines operations and saves costs associated with additional software.

Use Cases for Facematch

Facematch’s facial recognition technology enhances the security, compliance, and ease of identity verification in multiple practical scenarios. Here are some critical use cases where Facematch proves especially valuable:

  • Remote Onboarding For Financial Institutions

Financial institutions must verify customer identities securely when onboarding customers for services like account creation, loans, or credit card applications, especially for remote applications.

By matching the applicant’s live photo with their ID, Facematch ensures only verified individuals can proceed, minimizing fraud and enhancing trust in online banking services.

  • Legal Document Execution

For industries like real estate, legal, and corporate services, signing high-value contracts, wills, and other sensitive documents remotely requires robust identity verification.

By verifying that the authorized signer executes the document, Facematch secures transactions, making it a trusted choice for virtual closings, employment agreements, and lease signings.

  • E-commerce High-Value Transactions & Approvals

In e-commerce, particularly for high-value purchases, installment plans, or orders requiring verification, ensuring the buyer’s identity can prevent fraud and reduce chargebacks.

Facematch confirms the buyer’s identity before completing the transaction, adding a layer of security for big-ticket items or transactions needing approval. This reduces fraud risk and ensures that only authorized customers complete purchases.

  • Educational Credential Verification

To ensure academic integrity, online learning platforms and certification providers must verify students’ identities during assessments and certifications.

Facematch verifies the student’s identity before they sign certification documents or enroll in exams, ensuring that credentials and results are awarded to the rightful individual.

  • Government Services & Digital ID Verification

Identity verification is essential for government services that require document signing, such as applying for social benefits, filing tax returns, or voter registration.

Facematch securely verifies users’ identities, allowing citizens to sign official documents remotely with confidence and regulatory compliance.

Building on these practical use cases, it’s essential to understand how Facematch stands apart from traditional eSigning methods by offering enhanced security, fraud prevention, and compliance through advanced identity verification.

Facematch vs. Traditional eSigning: Key Differences

With its advanced facial recognition capabilities, Facematch elevates document automation security by adding an extra layer of verification that goes beyond standard eSigning. FaceMatch-enabled eSigning is a more secure, efficient, and compliant option for businesses requiring robust identity verification. In contrast, traditional eSigning may best suit lower-risk, more straightforward transactions.

Feature Facematch-enabled eSigning Traditional eSigning
Identity Verification Real-time facial recognition matches the signer’s live image with their ID for secure authentication. Often relies on basic ID checks or manual verification, increasing the risk of unauthorized signing.
Fraud Prevention Automated verification blocks eSigning if face verification fails, reducing potential fraud.  Minimal safeguards against impersonation or forgery, increasing vulnerability.
Automated Efficiency AI-driven automated verification saves time by eliminating manual ID checks, boosting workflow efficiency. Manual checks or separate tools may be needed for verification, slowing the signing process.
Integrated Liveness Check An optional liveness check confirms that the signer is actively present during the signing process, further securing the workflow. Lacks liveness checks, making it susceptible to static or previously captured images.
Cost Efficiency Reduces costs by integrating all identity verification into a single solution without third-party tools.  It may require additional expenses for third-party verification tools or add-ons for compliance.

Elevate Digital Security With FaceMatch in eSigning

FaceMatch in SignDesk’s eSigning tool is a breakthrough in secure digital transactions. It blends advanced AI-driven verification with user-friendly convenience. As businesses increasingly depend on digital workflows, FaceMatch empowers them to carry out verified, secure transactions with minimal friction, meeting customer expectations and regulatory standards.

FaceMatch’s advanced facial recognition and real-time identity verification offer unmatched security and trust, setting a new benchmark for digital transaction authenticity. This feature supports companies in safeguarding their operations against fraud while ensuring regulatory compliance, creating a more secure and reliable digital environment.

By integrating FaceMatch into your workflow, your business can handle complex digital transactions with speed, security, and peace of mind—paving the way for a safer, more efficient future in digital signing.

Adopt FaceMatch today to enhance your digital security and offer customers a seamless experience with every transaction.