Re KYC – An Overview of Periodic Updation of KYC

Re KYC is a measure taken by banks to guarantee that the details obtained at the time of bank account establishment, such as KYC docments, contact information, address and so on, are up to date. This is done at regular intervals in accordance with RBI norms. Banks must take a risk-based strategy in this regard.

RBI in their guidelines had mentioned that regulated entities (REs) must use a risk-based strategy to update KYC on a regular basis. Re KYC or KYC updation for high risk customers, however, must be performed at least once every two years, once every eight years for medium-risk customers, and once every 10 years for low-risk customers from the date of account inception / last KYC updation. 

ReKYC can be performed digitally using Video-based KYC, to streamline the process and ensure accurate data updation.

What Are The Guidelines Prescribed for Performing Re KYC?

As mentioned above, the clients are divided into three different groups of high, medium and low. These figures might be lower for each risk category, especially if the financial institution determines that they require updated information from the consumer due to suspicious conduct.

The risk ratings must also be updated on a regular basis, so that the associated time periods for client KYC may be modified.

  • High-Risk Customers: When submitting information for ReKYC, a high-risk consumer must be physically present at a financial institution branch. A Re KYC option is also available in a linked ATM for the consumer. Re KYC or KYC updation for high risk customers must be performed at least once every two years
  • Medium-Risk Customers: For Re KYC, a medium risk consumer must once again be physically present at a financial institution’s branch or ATM. The Re KYC process must be conducted once every eight years for these customers.
  • Low-Risk Customers: Re KYC does not need a low-risk consumer to be physically present at the bank location. They can submit their details using the financial institution’s designated web portal or app. For low-risk individuals, Re KYC can be performed once every ten years.

The Re KYC process requires certain documents. Any of the following can be used as evidence of identity and proof of residence while performing Re KYC online:

  • Passport – Evidence of Indian citizenship for travelling outside of India.
  • A voter’s identity card is proof of the right to vote.
  • A driving licence is proof of the legal right to drive.
  • Aadhaar Letter/Card – In India, Aadhaar us a popular and widely acknowledged national identity card.
  • NREGA Job Card – A card given to Gram Panchayat members who seek jobs under the initiative.

In general, Aadhaar is the most widely accepted form of identification in India. In most digital lending apps, KYC is sometimes referred to as Aadhaar KYC or paperless KYC.

Within two months, the declared/new address will be validated by an address verification letter, contact point verification, deliverables, and so on.

Re KYC For Individual Customers

Here are the prescribed RBI guidelines for ReKYC in case of individual customers.

  1. If there’s no change in KYC, a self-declaration from the customer is obtained through the registered email ID, mobile number, ATMs, or digital channels such as online banking, the bank’s mobile application, or a letter.
  2. If there’s only a change in address, a self-declaration of the new address is obtained in a similar fashion from the registered email ID, mobile number, ATM or other digital channels. This new address must then be verified within two months. Additionally, the bank or NBFC can obtain an Officially Valid Document (OVD) as proof of the new address. The OVDs usable for this purpose must be specified in the KYC policy
  3. If the customer is no longer a minor, fresh photographs are obtained and the prescribed re KYC documents are also updated. FIs can also choose to carry out a fresh KYC at this time.

Re KYC For Non-Individuals

  1. If there’s no change in KYC information, a self-declaration is obtained in exactly the same way as for individual customers. Additionally, the Beneficial Ownership (BO) information is updated.
  2. If there’s a KYC update, banks and NBFCs must undertake a new onboarding procedure for the client.

Re KYC Process – How’s It Done?

There are various aspects of ReKYC that require excellent OCR and facial recognition technology to minimize customer risks and ensure smooth KYC updation.


On-demand OCR engine that supports API queries allows for significantly quicker ReKYC processing.

Customers can simply upload their latest ID and Address proofs for OCR-enabled KYC solutions to extract data and update the same in databases.

Re KYC With Face Match

APIs for face and ID match can use live images of the customer and IDs to extract data, verify these against databases and update customer databases.

ReKYC can, however, be performed even without the use of digital solutions. The basic steps involved in the implementation of ReKYC are as follows:

ReKYC - Process


  • Step 1: Complete the Re KYC Form Document

When notified by the bank that their KYC has to be updated, the customer must complete a re KYC form with their personal information.

  • Step 2: Documentation

Following that, the client must attach self-attest copies of approved identification and residency evidence, which will be provided with the re KYC form.

  • Step 3: Processing

Once the papers and form are submitted, the ReKYC procedure takes roughly 10 days to complete.

Re KYC For NRI Clients

Non-individual customers will need to physically visit the bank office to submit the completed ReKYC form and the necessary documentation. NRI clients, on the other hand, can provide the ReKYC form and certified papers to the branch through email using their registered email address.

Video-Enabled ReKYC 

Individual customers above the age of 18 with valid Indian address proof can complete the RBI-mandated ReKYC process through video via a video-based customer identification procedure. While carrying out the process, it is to be kept in mind that:

  • Each RE must develop and enforce a clear workflow and standard operating procedure for V-CIP. Only RE officials professionally trained for this purpose may run the V-CIP procedure.
  • The official should be able to do a liveliness check, identify any other fraudulent manipulation or suspicious behaviour of the consumer, and take appropriate action.
  • If the V-CIP procedure is interrupted, the session should be terminated and a new one started.
  • During video contacts, the sequence or kind of questions, particularly those showing the liveness of the conversation, must be modified in order to prove that the interactions are real-time and not pre-recorded.
  • Any prompting noticed at the customer’s end will result in the account opening procedure being rejected.
  • Whether the V-CIP client is an existing or new customer, if the case was previously denied, or if the name appears on a negative list should be considered at the appropriate level of the workflow.
  • The authorised official of the RE executing the V-CIP shall record an audio-video, snap a photograph of the client present for identification, and gather identity information using an ID, directed by RBI:
    1. Aadhaar e-KYC authentication using OTP
    2. Offline Aadhaar Verification for Identification
    3. KYC records obtained from CKYCR in line with Section 56, using the customer’s KYC identification
    4. Officially Valid Papers (OVDs) equivalent e-document, including documents issued by Digilocker

5 Things Banks & NBFCs Should Know About ReKYC

  1. Banks must ensure that all available KYC documents are as per current CDD standards. In case of expiry at the time of Re KYC, the customer must be onboarded again.
  2. The customer’s PAN details must be verified at the time of ReKYC.
  3. An acknowledgment must be sent to the customer after the self-declaration form is submitted. This must mention the date of receipt of the relevant document(s), including self-declaration from the customer, for carrying out periodic updation.
  4. Re KYC can be made available at any branch of the bank or NBFC to boost customer convenience.
  5. The internal policy for Re KYC must be transparent and any periodic updation measures included additionally to the ones prescribed by the RBI must be specified clearly in the internal KYC policy.

Why is Video-Based Re KYC Necessary For FIs?

KYC information is updated when the account is opened. According to RBI standards, banks may request Re KYC at defined times to maintain their records up to date. If any personal or contact information changes, the bank records must be updated via video kyc or the Re-KYC procedure.

Re KYC falls under the purview of credit risk management and is crucial for banks and NBFCs to create accurate risk assessments of clients before offering services such as lending. Consistently updated proofs of identity & address help establish low risk estimates for clients and enable FIs to safely conduct commercial relationships.

Video-based ReKYC is a convenient option for FIs to periodically update client KYC information. With video chat features, chatbox-enabled document sharing and location tagging, FIs can conduct Re KYC to a high level of confidence and enable presenceless KYC updation. Video-based Re KYC is also more cost-effective and quicker than regular Re KYC which requires the client to be present at the bank or NBFC.

Automate KYC and Re KYC Solutions Today for Streamlined Verification

Scan. It, SignDesk’s KYC verifcation solutions  employs cutting-edge compliance technology and has assisted our 400+ clients in lowering onboarding costs, reducing KYC drop-offs, reducing TAT by up to 50 percent, protecting against fraud, and making it simple for people with their KYC requirements and regular updations i.e., Re KYC.

Our KYC verification APIs can be used by businesses for Aadhaar eKYC, biometric KYC, or video-based KYC verification. SignDesk’s KYC verification solution is a recognised and established platform for businesses across sectors, with thousands clients and over 60 million yearly transactions.


Frequently Asked Questions About Re KYC

  • What is Re KYC?

The actions performed by the bank to guarantee that the documents, data, and information obtained at the time of account establishment are updated are referred to as Re KYC.

  • What is the frequency of checking documentation/data or updating KYC information in bank records?

Banks must update client identity data (including photographs and addresses) at least once every ten, eight, and two years for customers in the low, medium, and high risk categories, respectively.

  • Can your KYC expire sooner than the two-year minimum stated by Re KYC?

If the issuing authority believes that your information has changed, your KYC may expire in a matter of months. Some banks, for example, may allow your KYC to expire after only a year. You’d then have to perform a ReKYC.

  • What if you don’t complete Re KYC on time?

If you do not complete ReKYC as necessary, your account may be limited or possibly frozen (especially for periodic updation of kyc for high risk customers).

  • What are the various methods/ways accessible to customers for KYC update?

Customers at medium and high risk must visit the branch and present a new identity, KYC, and address papers. Low risk consumers, on the other hand, can update their KYC in a variety of ways, subject to certain requirements.

  • What choices do low-risk consumers have for frequent KYC/Re KYC updates?

If a Low risk customer’s identity and address do not change, KYC can be updated via:

  1.  Internet Banking;

  2. ReKYC Update

  3.  ReKYC updation link sent via registered email id

  4.  Via SMS

  • What is needed for doing a ReKYC?
    • A mobile phone or desktop with camera and microphone access
    • Internet connection [preferably 4G]
    • Aadhaar Number
    • Original PAN Card
    • Blank white sheet and a blue/black pen for signature
  • What are the various phases involved in Re KYC using the VKYC process?

Customers will be required to fill out basic information online. A bank representative will do basic checks via video conversation. The consumer will be guided through the procedure by the mentioned official of the Bank.

Customers should keep their original PAN card, Aadhaar card, a blank piece of paper, and a blue/black pen on hand.

  • Is the procedure safe?

This is an encrypted procedure from beginning to end.